299bet Privacy Policy – Data Protection & Privacy for Malaysian Players

299bet ("we", "platform", "Company") is committed to protecting the privacy of every user who uses our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the 299bet platform.

This document applies to all users who access the 299bet website, register an account, make deposits or withdrawals, play our games — including slots, live baccarat, blackjack, poker, Dragon Tiger, roulette, and Sports Betting — or contact our customer support team.

By registering an account with 299bet, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use 299bet's services.

299bet collects your personal information through several channels, depending on how you interact with our platform. This information falls into two main categories:

Information You Provide Directly:

• Full name as stated on your MyKad
• National identity card number (MyKad) for identity verification
• An active Malaysian email address and phone number
• Date of birth for age verification (18 years and above)
• Your chosen payment method details — whether Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks)
• Current residential address in Malaysia

Information Collected Automatically:

• Your device's IP address and general location data (state/city in Malaysia)
• The type of device, operating system, and web browser you use
• Gaming session records including games played, duration, and bet values
• Server log data, including pages visited and actions taken
• Cookies and similar tracking technologies (see Section 7)

Every piece of information we collect from you is used for a specific and legitimate purpose. Here are the primary ways we use your personal data:

1. Account Management: Creating, verifying, and maintaining your 299bet account securely
2. Transaction Processing: Processing deposits and withdrawals quickly and securely through your preferred local payment methods
3. Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, or unauthorised account use
4. Legal Compliance: Fulfilling our obligations under the Malaysia Personal Data Protection Act 2010 (PDPA) and anti-money laundering (AML) regulations
5. Service Improvements: Analysing usage data to improve the gaming experience, fix bugs, and develop better new features
6. Communications: Sending important account notices, policy updates, and promotional information (where you have consented to receive them)
7. Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support

We will not use your data for any purpose not stated in this policy without first obtaining your renewed consent.

The core principles of 299bet are we do not sell your personal data. However, in certain limited and legitimate circumstances, we may need to share your information:

• Payment Service Providers: Transaction information that must be shared with local e-wallet providers (Touch 'n Go, GrabPay, DuitNow) and banks (Maybank, CIMB) to process your deposits and withdrawals
• Game Providers: Game session data required by game software providers to ensure games run correctly and fairly
• Legal Authorities: When required by Malaysian law, court order, or official investigation by the relevant authorities
• Technical Partners: Hosting, cybersecurity, and analytics service providers that help us operate the platform — all bound by strict confidentiality agreements

The security of your personal data is a top priority at 299bet. We implement multiple layers of technical and organisational safeguards to ensure your information remains protected:

• 256-bit SSL/TLS Encryption: All communications between your browser and our servers are encrypted to the highest industry standards
• Stored Data Encryption: Sensitive data such as financial information is stored in encrypted form in our databases
• Two-Factor Authentication (2FA): 2FA is available on all 299bet accounts for an added layer of security
• 24/7 Monitoring: Our systems are continuously monitored to detect and respond to any security threats
• Regular Security Audits: We conduct regular independent security audits to identify and patch any vulnerabilities
• Staff Access Controls: Access to player data is granted on a need-to-know basis

While we take all reasonable precautions, no security system is 100% foolproof. In the event of a data breach involving your information, we will notify you within the timeframe required under Malaysian law.

Under the Malaysia Personal Data Protection Act 2010 and global privacy best practices, you have the following rights regarding your personal data at 299bet:

299bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device when you visit our website.

Below are the types of cookies we use:

• IMPORTANT  Session and authentication cookies required for the platform to function properly — cannot be disabled
• ANALYTICS  Cookies that help us understand how players use the platform for improvement purposes
• FUNCTION  Cookies that store your preferences such as language and display settings
• SECURITY  Cookies that help us identify and prevent fraudulent activity and misuse

You can manage and delete cookies through your browser settings. Please note, however, that disabling essential cookies may affect the functionality of the 299bet platform.

299bet strictly prohibits the use of our platform by individuals under the age of 18. Our platform is not designed for, directed at, or intended to collect any personal information from minors.

If we discover that we have inadvertently collected personal information from individuals under the age of 18, we will take immediate steps to delete that information and close the relevant account.

299bet reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, the latest legal requirements in Malaysia, or new technological developments we adopt.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document
• Sending email notifications to all registered 299bet players
• Displaying an in-platform notice the first time you log in after any amendments

Your continued use of the 299bet platform after any amendments take effect will be considered acceptance of the updated policy. It is your responsibility to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 299bet team is here to help:

• Live Chat: Available on the 299bet platform 24 hours a day, 7 days a week — the fastest way to get an immediate response
• Email: support@299bet-khelo.com — for detailed enquiries or written requests, we will respond within 1–3 business days

Our support team is fully fluent in Bahasa Malaysia and ready to answer all your questions with patience and care. Feel free to ask about your privacy rights — that is your right as a 299bet player.